Support
Last updated August 10, 2026
We are a small, responsive team. Email is the fastest path — include your workspace name and, where relevant, a transaction or payout ID.
Where to write
Product & data questions
Sync issues, unexpected metrics, reconciliation exceptions or AI answers that look wrong.
support@stripepilot.comBilling & plans
Invoices, receipts, plan changes, refunds and lifetime access questions.
billing@stripepilot.comResponse times
Free and trial workspaces: within two business days. Paid plans: within one business day. Founding and enterprise customers get priority triage on the same business day.
Before you write
Many sync questions resolve from the integration health panel, which shows the last successful sync, backfill progress and any provider errors. Reconciliation questions usually resolve faster if you include the exception category shown in the workspace.